Svenja
Superlative Writer
Posts: 297
Registered: 7/14/2009
Member Is Offline
Mood: Shiny!
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Merchandise issues...
Hey guys,
So I rarely buy clothes online, but I went ahead and ordered a t-shirt from the NaNo folks. When I clicked the final "submit" button, it told me that
my credit card wasn't recognised. I tried again, I tried through PayPal, no luck.
I checked my credit card history, though, and the transaction shows up. The money was actually deducted. I've emailed the NaNo customer support, and
they did get back to me, but so far they've just told me to wait a day and then try ordering again.
Except that I'm using a pre-paid credit card system (3V; you buy "vouchers" with Visa numbers, and use them just like you do a normal Visa card), so I
actually have no money left on this voucher. It's not a problem with the card, though, because I used it to buy something else on a different site,
and like I said, they did deduct the money. But I can't try again, since I have less than €1 left on the voucher now. And I want my money back.
Waaaah.
Anyway, the reason why I'm posting is, has this ever happened to anyone else? I don't do this very often, so does anyone have any advice on what I
can/should do, etc? I'd be really grateful.
"Write who you are."
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mrsacevedo
Extraordinary Writer
Posts: 101
Registered: 4/2/2009
Member Is Offline
Mood: Inquisitive
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I would wait a few days and call NaNo again just to verify they don't have it recorded in their system. Call Visa and they should return the money to
your card (doesn't matter that it is prepaid). I'm not sure about Euro. laws, but in the states, you can process a "chargeback" for any credit, debit
or prepaid card where you did not get the merchandise you ordered.
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Svenja
Superlative Writer
Posts: 297
Registered: 7/14/2009
Member Is Offline
Mood: Shiny!
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Whew! After all that, I finally ordered the t-shirt now. They were very nice and even offered me a free goodie from their shop (my choice) to make up
for the mess-up. I didn't take them up on it though. They run on donations, the last thing they need is people taking stuff for free.
But yes, it took a while, but it's all sorted now. Yay!
"Write who you are."
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Michy
Boss(y) Lady / Site Owner / Admin
Posts: 7403
Registered: 1/15/2008
Location: Texas
Member Is Offline
Mood: Peaceful
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NaNoWriMo is really good people... I know you already settled this, but I was going to tell you not to worry - they have always in my experience made
it right.
Glad it's settled....!
Love and stuff,
Michy
~~Infinite Diversity in Infinite Combinations~~
Do just once what others say you can't do, and you will never pay attention to their limitations again." James R. Cook
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Svenja
Superlative Writer
Posts: 297
Registered: 7/14/2009
Member Is Offline
Mood: Shiny!
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Yes, they were very helpful. Lovely people. It did take a while, almost 2 weeks, but I think that was more because of the credit card side of things
than their side. And like I said, they offered me free goodies to compensate... nice of them!
"Write who you are."
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